Support ticketing will ensure your issues are resolved quickly

Most organizations try to remember what you said or write something down when you call or email them with your problem, update or request. But even the best organizational systems will eventually fail–a lack of transparency and continuity can often lead to...

Measuring Your Wins: Effective Web Site Measurement

One of the great things about search engine marketing is that there are multiple ways to measure and understand your results so that you can quantify your efforts. Effective web site measurement can show what areas are succeeding as well as areas that need to be...

Is Your Website Responsive to Customer Needs?

The dictionary tells us that the word ”responsive” means “to react quickly and positively or to respond readily with interest or enthusiasm.” That is how your staff should react to the needs of your customers. Responsive should also describe how your website reacts or...

SMM drives traffic and sales… Final part of series

You’ve been posting to your social media, so what’s next… now you need to market it to drive activity and traffic to your social media efforts… which leads to increased sales. In a series of blogs began in January I’ve addressed four vital components for Social Media...
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